Nortal is part of a global technology and strategy powerhouse with U.S. headquarters in Kirkland, WA. We combine world-class strategic consulting, software engineering, data, and design to create meaningful, lasting impact. After decades of transforming governments, healthcare organizations, and industry leaders—and surpassing 2700 employees worldwide—we are still just getting started.
We like to say Nortal is a right-sized company: big enough to deliver industry-shaping work, yet small enough for every employee to have a voice and every project to matter. We operate with low hierarchy, high trust, and a belief in empowering people to drive meaningful change.
Why Nortal?
Work with global teams on projects that shape industries and communities.
Join a culture that values autonomy, ownership, and continuous growth.
Thrive in a flexible, people-first environment where innovation meets purpose.
As a Delivery Director, you will take on a senior leadership role overseeing large-scale delivery operations while also acting as a trusted consultant and strategic partner to our clients. You will build deep executive-level relationships, understand each customer’s business model and challenges, and use that insight to influence roadmaps, guide strategic decisions, and ensure consistent business value.
You will lead multidisciplinary delivery teams across North and South America, partnering closely with Client Services, project managers, engineers, subject matter experts, and operational teams. Your ability to translate business needs into scalable technology solutions—combined with strong advisory and communication skills—will be central to success. Some travel or in-person presence may be required.
Lead, mentor, and coach geographically distributed delivery teams of 100+ employees across the Americas.
Manage multiple direct reports, fostering high performance, development, and cultural alignment.
Lead predictable, collaborative delivery processes including risk management and financial oversight.
Own project and account finances: profitability, forecasting, and revenue predictability.
Ensure consistent delivery standards across teams and methodologies.
Maintain high-quality practices (e.g., story readiness, task breakdown, status accuracy, burndown tracking).
Monitor delivery velocity, quality, dependencies, risks, and escalations.
Support delivery ceremonies and coach teams where Scrum or project leadership gaps exist.
Facilitate sprint and release planning aligned with scope, mission, and timelines.
Build and maintain strong executive-level relationships as a trusted advisor.
Develop a deep understanding of each client’s business, industry, and goals to provide proactive, strategic guidance.
Work closely with Client Services / Account Management to shape account strategy and identify growth opportunities.
Communicate clearly and confidently with stakeholders at all levels, offering insights and recommendations.
Produce client-facing delivery updates, metrics, and roadmap progress reports.
Develop and present Quarterly Business Reviews demonstrating delivery performance and strategic value.
Participate in steering committees, governance forums, and executive-level conversations with clear, polished communication.
Support sales, pre-sales, and solutioning efforts with a consultative, client-first approach.
Help uncover unmet client needs and influence account plans and growth opportunities.
Provide business and technical advisory to client executives on strategy, solutions, and investments.
Build and maintain relationships with key partners and vendors.
Leverage broad platform and product experience (ServiceNow, Salesforce, Microsoft, etc.) to guide delivery direction and influence roadmaps.
Identify risks introduced through engineering or product decisions and negotiate viable alternatives.
Collaborate across teams to define technical strategies, scalable operating models, and delivery frameworks.
Coach teams in consultative, value-driven delivery practices.
Build long-term capability, transparency, and collaboration across distributed teams.
Drive performance management: reviews, development plans, coaching, capability assessments, and hiring.
Support conflict resolution and foster a culture of accountability, autonomy, mastery, and purpose.
Strengthen alignment and communication across Nortal geographies and time zones.
Required Skills & Abilities
Education & Experience
Physical Requirements
Prolonged periods sitting or standing at a desk and working on a computer.
Nortal - Americas Is An Equal Opportunity Employer And All Qualified Applicants Will Receive Consideration For Employment Without Regard To Race, Color, Religion, Sex, National Origin, Disability Status, Protected Veteran Status, Or Any Other Characteristic Protected By Law.
The base salary range for this role is between 185k and 200k USD. Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.
#NortalCareers #LI-DNI