Join Nortal, a global technology consulting company driving digital transformation in governments, healthcare, and enterprises, impacting over half a billion lives worldwide.
We are a global technology consulting company with more than 2,700 employees, delivering transformative digital solutions for leading companies and governments. With over 25 years of experience, we are a trusted digital transformation partner in the public sector, healthcare, and enterprise domains, combining global expertise with local insights to deliver value at scale and speed.
As a Delivery Manager, you’ll take the lead in guiding and managing delivery teams to ensure customer deployment excellence. You’ll partner closely with Delivery Directors to shape project policies, processes, and procedures, while staying ahead of emerging technology products and services to recommend innovative solutions.
You’ll thrive in this role if you’re driven to solve complex business problems, excel at building high-performing teams, and know how to connect the dots between business objectives and technical delivery. This role works across a wide range of stakeholders and business functions—identifying, defining, and delivering solutions that address critical needs.
We’re looking for someone who can engage confidently with customers in person, adapt to dynamic environments, and keep delivery teams aligned and motivated. Depending on client engagement or internal events, travel or in-person work may be required.
As a Delivery Manager, you’ll take the lead in guiding and managing delivery teams to ensure customer deployment excellence. You’ll partner closely with Delivery Directors to shape project policies, processes, and procedures, while staying ahead of emerging technology products and services to recommend innovative solutions.
You’ll thrive in this role if you’re driven to solve complex business problems, excel at building high-performing teams, and know how to connect the dots between business objectives and technical delivery. This role works across a wide range of stakeholders and business functions—identifying, defining, and delivering solutions that address critical needs.
We’re looking for someone who can engage confidently with customers in person, adapt to dynamic environments, and keep delivery teams aligned and motivated. Depending on client engagement or internal events, travel or in-person work may be required.
Manage a portfolio of up to 4 teams, each with 6–8 members
Manage and mentor 2–4 direct reports (technical project managers)
Planning
Partner with the Delivery Director on yearly account planning, setting realistic expectations for team capacity and revenue growth
Develop annual financial plans that include account revenue and project margins
Align agreed revenue with resource planning (including Silverbucket)
Delivery Management
Clearly communicate expectations, delivery commitments, and KPIs to teams
Build and manage the project plan—milestones, priorities, and deadlines—and validate feasibility for software delivery
Develop and set KPIs for clients and teams:
Ensure scope is delivered on time, within budget, and meets KPIs
Provide teams with the information needed to deliver their tasks
Share executive-level status updates and escalate issues as needed
Communicate with teams:
Set clear needs and deadlines
Share a clear delivery strategy
Define “Done” in agreement with the client and team
Manage project budget and financial metrics:
Monitor development costs and ensure alignment with project finances
Track team capacity and escalate significant deviations to the Delivery Director
Sales
Support Account Managers and Delivery Directors in writing client proposals and contributing to sales activities
Develop realistic timelines and resource plans for delivery
Create financial commitments and ensure deliverables can be completed within budget
Team Management
Lead hiring and recruiting for assigned teams
Build staffing plans to meet workload demands
Participate in interviews for consultants within your portfolio
Manage multiple delivery teams:
Build and organize teams, monitor performance, motivate members, and scale as needed to meet efficiency targets in collaboration with HR
Mentor TPMs for growth at the individual, client, and organizational level
Collaborate with internal and external stakeholders, including third-party vendors, sales, marketing, and legal teams
Travel or in-person work may be required based on client or internal needs
Business Development
Build strong relationships with key vendors and external partners while managing vendor performance
Communicate effectively within your area of expertise and provide practical guidance to all stakeholders
Outstanding verbal, written, and presentation skills, with the ability to engage stakeholders at all levels
Strong negotiation, conflict management, and resolution skills
Proven client-facing abilities, including handling scope issues with confidence
Exceptional team-building skills—able to monitor performance, motivate members, and scale effectively to meet business demands
10+ years of consulting experience with multiple clients
5+ years of management experience
Previous experience as a high-level Technical Project Manager or Technical Delivery Manager
Experience managing multiple client accounts across varied industries
Bachelor’s degree (or higher) in Computer Science or related field strongly preferred
Demonstrated success in distributed delivery across multiple regions and time zones
Why Join Nortal?
Be part of a purpose-driven, global company that values innovation, ownership, and meaningful impact.
Help shape the future of Nortal-North America.
Work in a dynamic environment with opportunities for professional growth and global collaboration.
Physical Requirements:
Prolonged periods sitting or standing at a desk and working on a computer.
Nortal - Americas Is An Equal Opportunity Employer And All Qualified Applicants Will Receive Consideration For Employment Without Regard To Race, Color, Religion, Sex, National Origin, Disability Status, Protected Veteran Status, Or Any Other Characteristic Protected By Law. The base salary range for this role is between 141k and 200k USD. Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.