Join Nortal, a global technology consulting company driving digital transformation in governments, healthcare, and enterprises, impacting over half a billion lives worldwide.
We are a global technology consulting company with more than 2,300 employees across 26 locations, delivering transformative digital solutions for leading companies and governments. With over 25 years of experience, we are a trusted digital transformation partner in the public sector, healthcare, and enterprise domains, combining global expertise with local insights to deliver value at scale and speed.
Our team plays a pivotal role in our growth. We value our people as our most valuable asset, where their expertise and passion drive our success in reaching ambitious goals. Join us in shaping the future together!
We are looking for a detail-oriented and collaborative Business Analyst with expertise in supporting local government clients and configuring the Accela Civic Platform for digital transformation.
As a Business Analyst, you will play a crucial role in collaborating with client stakeholders to comprehend departmental workflows and customize Accela to enhance service delivery, compliance, and citizen experience.
Note: Occasional travel is required to client sites to support discovery, implementation, training, and rollout phases.
Engage closely with local government clients to grasp workflows such as permitting, inspections, licensing, and code enforcement.
Conduct business process analysis and document current- and future-state requirements.
Translate functional needs into actionable configuration plans within the Accela Civic Platform.
Configure modules, forms, workflows, and reports tailored to each client's needs.
Support user acceptance testing (UAT), lead training sessions, and provide post-implementation support.
Collaborate with internal technical teams, project managers, and client stakeholders to ensure successful solution delivery.
Maintain project documentation and contribute to internal best practices and knowledge sharing.
Required:
3+ years of experience as a Business Analyst or Systems Analyst, preferably in the public sector or with configurable SaaS platforms (e.g., Accela, Salesforce, Tyler, Liferay).
Experience gathering requirements, modeling business processes, and configuring software systems.
Solid understanding of government functions such as permitting, licensing, inspections, or community development.
Excellent communication skills, with the ability to work across technical and non-technical audiences.
Proficiency in documenting functional requirements and user stories.
Experience working with low-code/no-code or highly configurable platforms.
Preferred:
Hands-on experience with Accela (Civic Platform, Citizen Access, Mobile apps, etc.).
Background in civic tech, local government, or public sector consulting.
Familiarity with tools such as JIRA, Confluence, Visio, or Lucidchart.
Why Join Nortal?
Be part of a purpose-driven, global company that values innovation, ownership, and meaningful impact.
Help shape the future of Nortal-North America.
Work in a dynamic environment with opportunities for professional growth and global collaboration.
Physical Requirements:
Prolonged periods sitting or standing at a desk and working on a computer.
Nortal - Americas Is An Equal Opportunity Employer And All Qualified Applicants Will Receive Consideration For Employment Without Regard To Race, Color, Religion, Sex, National Origin, Disability Status, Protected Veteran Status, Or Any Other Characteristic Protected By Law. The base salary range for this role is between 90k and 135k USD. Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.